Our staff are one of our greatest assets.  We pride ourselves on the quality and commitment of all our staff, many of whom have been with us for a long time. Every member of staff receives relevant and ongoing in-house training.

Our manager, Mrs. Lyn Ward RMN, who is responsible for a team of carers and support staff, has been at Highlands for 15 years. In addition to her nursing qualification, she also holds several management qualifications. 

Mrs Ward's deputy, Lorraine Thrower, has over 20 years of experience in the caring setting.  They lead a team of 5 Senior Care Assistants and 24 Care Assistants, most of whom have qualifications in care delivery and many have been providing care here for many years. Our catering is provided in house by a team of four led by the Kitchen Manager. 

In addition to the caring and support staff, we are lucky to have a network of volunteers, who all have CRB clearance who contribute to life at Highlands in a variety of ways such as reading books to residents and organising events such as the annual garden party. 

An executive Committee, a group of volunteers who are professionals in their fields, undertake the strategic management of Highlands and hold regular meetings with the Manager and her Deputy to ensure the smooth running of the home.


Contact Manager – Lyn Ward

Highlands, Fitzgerald Road, Woodbridge. IP12 1EN - 01394 386204 - lyn@highlands-care.org